FGD Shipping Policy
Shipping Policy
We will ensure that all of our products are well packaged for shipping. All of our parcels are labelled as 'Fragile' and hence on goodwill, we trust the our courier partner will handle them as such. However, we cannot 100% guarantee that they will arrive undamaged through the courier handling process.
We will ALWAYS do our best to solve any problems that may arise so PLEASE never hesitate to get in touch :)
If your product arrives damaged and cannot serve its purpose because of this damage; we will provide a full refund or replacement (if possible).
To claim refund: Customer needs to send pictures of damage to us here at Flourishing Grace Decor and fill out any necessary documentation as required by the courier company to claim refund.
We allow pick ups by arrangement for our mirrors and large orders so please contact us if this is your intention.
Pick Up Service
We are based in Waiuku, in the Franklin district of Auckland City, NZ. We completely understand if you're local, or know someone who is! Or if the product/s you are buying are fragile or very large and you would prefer not to have them shipped. This is why we are happy to arrange a time for pick up after your order has been processed and payment made.
We do not accept cash on pick-up, however you will be able to complete your payment via our payment page through checkout.
Pick up can to be arranged in advance of your purchase via email or direct through our contact form